Shipping Policy

MILD CONTROL™ ships to the destinations available at checkout. Shipping options, costs, and availability may vary by destination.

Free Shipping

First Drop orders currently include free shipping to the United States and Canada.

Any shipping charges that apply to other destinations will be displayed at checkout before payment.

Order Processing

Orders are prepared for shipment as quickly as possible after payment is confirmed.

Once an order has entered fulfillment, we may not be able to change the shipping address, modify the order, or cancel it.

Delivery Times

Delivery times vary depending on destination, carrier, customs processing, and local delivery conditions.

Any delivery estimate provided is an estimate only and is not guaranteed. Carrier delays, customs delays, severe weather, holidays, or other circumstances outside our reasonable control may affect delivery.

Tracking

Once your order ships, tracking information will be sent to the email address provided at checkout.

Tracking information may take some time to update after the shipment has been transferred to the carrier.

If tracking has not updated for several days, contact info@cedarwood.company with your order number.

Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, contact us as soon as possible. We will attempt to make the correction before fulfillment begins, but changes cannot be guaranteed once an order is being processed or shipped.

Lost or Damaged Shipments

If your shipment arrives damaged or appears to have been lost in transit, contact us with your order number and relevant details so we can review the shipment and assist you.

International Orders

International shipping availability and shipping charges are displayed at checkout.

International customers may be responsible for applicable import duties, taxes, customs charges, or carrier handling fees that are not collected at checkout. These charges are determined by the destination country and are the responsibility of the recipient where applicable.

UK customers may be responsible for applicable import duties, taxes, customs charges, or carrier fees not collected at checkout.

International delivery times may vary due to customs clearance and local carrier processing.

For shipping questions, contact info@cedarwood.company.

We aim to respond to all inquiries within 24–48 hours.