Refund policy

Refund & Return Policy

Thank you for supporting MILD CONTROL™. We want you to feel confident with your purchase and, most importantly, happy with what you receive.

If you'd like to arrange a return, simply contact us at support@mildcontrol.com. We'll be happy to assist and provide the return address and instructions.

Shoe Washing Bag — 14-Day Test & Return Guarantee

We want you to feel confident trying your MILD CONTROL™ Shoe Washing Bag.

Every Shoe Washing Bag comes with our 14-Day Test & Return Guarantee.

You're welcome to open, use and wash the bag as intended. If you're not satisfied with your purchase, simply contact us within 14 days of delivery, and we'll be happy to help arrange a return.

Normal use during the testing period is absolutely fine. Returned bags should be reasonably clean and complete.

For voluntary Shoe Washing Bag returns, customers are responsible for return postage, and a US$10 handling fee applies per bag returned.

Apparel — 14-Day Return

We accept apparel return requests within 14 days of delivery, provided the items are:

Unworn, unwashed and unused.
In their original condition.
Returned with all original tags attached.

For voluntary apparel returns, customers are responsible for return postage, and a 10% handling fee applies to the purchase price actually paid for the apparel being returned, after discounts and excluding taxes and shipping.

Returns Instead of Exchanges

We do not offer direct exchanges. If you would prefer a different size, colour or item, you may request an eligible return under this policy and place a new order separately.

Order Changes & Cancellations

We process orders as quickly as possible.

If you need to change or cancel an order, please contact us promptly.

Once an order has been dispatched, we are generally unable to stop the shipment in transit. Voluntary returns can be arranged after delivery, subject to applicable consumer rights.

Return Shipping & Handling

Return postage is the customer's responsibility for voluntary returns.

Handling Fees:

Apparel: 10% of the actual purchase price paid for the items being returned, after discounts and excluding taxes and shipping.
Shoe Washing Bag: US$10 per bag returned.

Applicable handling fees are deducted from approved refunds.

We'll provide the return shipping instructions and our designated return address.

Damaged, Defective or Incorrect Items

If an item arrives damaged, defective or incorrect, please contact support@mildcontrol.com with your order number and photos of the issue.

We'll review each claim individually and may request additional information or verification before determining an appropriate resolution.

Damage caused by misuse, excessive force, pets or alterations is not covered by our voluntary guarantee.

Nothing in this section limits your rights under applicable consumer law.

Refund Processing

Once your return arrives, we'll inspect the item and confirm whether it meets the applicable return conditions.

Approved refunds are issued to the original payment method, with applicable handling fees deducted where permitted.

Please allow up to 10 business days for refund processing. Your bank or payment provider may require additional time for the funds to appear.

If more than 15 business days have passed since your refund was approved, contact support@mildcontrol.com.

Nothing in this policy limits mandatory consumer rights under applicable law.

Refund policy

Refund & Return Policy