NYC ORIGINAL
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FAQ
Where do you ship?
We ship to available destinations shown at checkout. First Drop orders currently include free shipping to the U.S. and Canada.
When will my order ship?
Orders are processed as quickly as possible. Tracking is emailed once your order ships. Delivery timing depends on destination and carrier.
How can I track my order?
Once your order ships, you'll receive a tracking link by email. If tracking hasn't updated for several days, contact us with your order number.
Can I change or cancel my order?
Contact us as soon as possible. We'll try to help before fulfillment begins, but changes or cancellations aren't guaranteed once an order is being processed.
RETURNS
Shoe Washing Bag — 14-Day Test & Return: You may open, test and wash the bag as intended. Contact support@mildcontrol.com within 14 days of delivery before sending it back. The bag should be reasonably clean, complete, and free from misuse, alteration or excessive wear.
Apparel — 14-Day Return: Apparel must be unworn, unwashed, unused, in original condition, and have all original tags attached. For regular apparel returns, return shipping costs are the customer’s responsibility.
— Use the chat box for quick help.
General questions? Email info@mildcontrol.com. We aim to respond within 24–48 hours.